Refund & Return Policy

10-Day Return Window

At Meow Paradise, we want you to be thrilled with your purchase. You have 10 days from the date your order was placed to request a return.

To qualify for a return, your item must remain in its original condition: unworn, unused, with all tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase ready.

Note: Customers are responsible for covering the shipping costs associated with returns.

How to Start a Return

To initiate the process, please contact our support team at support@meowparadisestore.com

If your request is approved, we will provide you with a return shipping label and detailed instructions on where to send your package. Please do not send items back to us without prior authorization, as they will not be accepted.

Issues, Damages, and Non-Returnable Items

Damages & Wrong Items

Please check your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately. We are committed to evaluating the issue and making it right for you and your feline friends.

Non-Returnable Items

Certain items are excluded from our return policy:

• Customized Goods: Personalized items or special orders.
• Perishables: Food, treats, or plants.
• Personal Care: Beauty or hygiene products.
• Hazardous Materials: Flammable liquids or gases.
• Final Sale: We cannot accept returns on sale items or gift cards.

Exchanges

The most efficient way to get a different size or design is to return the original item for a refund. Once the return is processed and accepted, you can simply place a new order for the desired product.

Regional Rights & Refund Processing

Refund Timeline

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approval: If cleared, your refund will be automatically issued to your original payment method within 10 business days.

Bank Processing: Please keep in mind that banks and credit card companies may take additional time to post the transaction to your account.

If it has been more than 14 business days since your refund was approved and you haven’t received it, please reach out to us at support@meowparadisestore.com